Returns & Exchanges
Due to the perishable nature of our artisan chocolates, we are unable to accept returns for food items once they have been dispatched. However, if your order arrives damaged or defective, we are committed to making it right through a replacement or refund.
Contact Support
Email our concierge team within 24 hours of delivery with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photographs of the damaged packaging and the chocolate products to help our quality control team assess the claim.
Review Process
Our team will review your request within 2 business days to determine if a replacement, store credit, or full refund is appropriate.
Resolution
Once approved, we will immediately process your refund to the original payment method or dispatch a fresh replacement box at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing